Shipping Policy
Order Processing
Our daily order cut-off is 12:00 p.m. Pacific Time. Orders placed after 12:00 p.m. on weekdays will be processed the following business day.
Order processing and estimated delivery times are calculated using business days, Monday through Friday.
Because chocolate is temperature sensitive, we determine shipping dates based on current and forecasted weather conditions along the transit route to help ensure your order arrives in optimal condition.
We do not ship orders on Fridays in order to avoid packages being held in transit over the weekend. Orders placed Thursday or Friday will typically ship the following week.
Shipping options and prices are displayed at checkout.
Important – Warm Weather Shipping
During warm weather, we ship Monday through Wednesday only.
All orders are shipped in insulated packaging with gel ice packs to help protect your chocolate during transit. However, it is important that someone be present to receive the delivery. Chocolate left outside at a customer’s door can melt quickly, particularly in direct sunlight.
If weather conditions are too hot to safely ship your order, we may delay shipment and will contact you to discuss available options.
USPS Priority Mail
USPS Priority Mail orders typically arrive within 2 to 3 business days after shipment, however transit times are estimates and are not guaranteed.
Actual delivery times may vary due to weather, carrier delays, holidays, destination, or other circumstances outside of our control.
Expedited Shipping
Overnight and 2-Day shipping options may be available at checkout.
Expedited shipping transit times are estimates unless the selected service is specifically guaranteed by the carrier. Carrier guarantees vary by service and may be changed or suspended without notice. Currently, only overnight shipping is guaranteed and eligible for refunds.
Because we may delay shipment when weather conditions could affect product quality, selecting expedited shipping does not necessarily guarantee delivery on a particular Monday or Tuesday. If you require delivery on a specific day, please contact us to discuss.
If a package is lost or arrives with significant shipping damage, please contact us so that we can assist with a carrier claim. Refunds or credits for delayed shipments are subject to the individual carrier’s service guarantee and claims policies.
Please note that carriers generally do not cover damage caused by heat, temperature exposure, or packages left unattended after delivery.
Delivery Delays & High-Volume Periods
All transit estimates are subject to possible carrier delays.
Order-processing times may be extended during holidays and other high-volume periods. During these periods, all orders, including expedited shipments, may require additional processing or transit time.
We will make every reasonable effort to ship your order as quickly as possible while protecting the quality of the chocolate.
Tracking Your Order
When your order has been processed for shipment, you will receive a notification containing tracking information for your package.
Tracking information may not show movement immediately after the label is created. Updates will appear once the carrier has received and scanned the shipment into its network.